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Roy Strunin
Marketing Direction
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rstrunin@marketingdirection.com
Swissray Customer Care Focuses on Customer Experience; Appoints Randy Bellato as Company’s First Vice President of Customer Satisfaction
The creation of this new role further demonstrates the company’s position in the industry as a leader in customer satisfaction
TAMPA, Fla. (November 1, 2021)—Swissray Customer Care, a leading provider of digital radiography systems, announced today the creation of a new position to help transform the way its customer care team directly supports imaging facilities and radiologic technologists. The promotion of Randy Bellato to Vice President of Customer Satisfaction will enable Swissray Customer Care to create an unparalleled customer experience and further demonstrates its commitment to customer service. Effective immediately, Bellato will report to Chief Executive Officer Ed Pol.
“The formation of this new position will strengthen our ability to anticipate and deliver on all of our customers’ needs,” said Ed Pol, chief executive officer. “We have found that it is increasingly important to have a deep understanding of the requirements of our customers, and Randy’s unique perspectives from multiple areas of the business will be invaluable when leading his team.”
Bellato is a seasoned executive with more than 20 years of experience in various roles supporting Swissray Customer Care customers throughout North America. With a strong working knowledge of all technical aspects of the medical device industry, Bellato will be responsible for overseeing the development and management of customer service programs and managing installation results. Additionally, he is responsible for ensuring field service engineers perform at the highest customer satisfaction levels.
“Our customers are at the heart of everything we do, and we are very excited that Randy has accepted this new challenge,” said Pol. “His experience and leadership across a wide range of client-facing roles will enable us to serve clients with the highest standard of care. We are excited to see the impact Randy will have on our customers as he introduces new ideas to our existing business processes.”
“I am excited for the new opportunity and to lead the company through its next phase of growth,” said Bellato. “I look forward to working with the team to build on its existing successes and to continue to deliver best-in-class service to our customers.”
About Swissray Customer Care
Swissray Customer Care is a leading provider of innovative diagnostic imaging solutions used by hundreds of radiography professionals and healthcare facilities. Swissray Customer Care’s complete digital radiography product line provides solutions that simplify radiographic procedures, ensuring the best image quality along with process improvements that can significantly streamline workflow. Swissray Customer Care is headquartered in Bridgewater, New Jersey. For more information, contact Cameron Cox, Vice President of Sales and Marketing, (800) 903-5543, or visit swissraycustomercare.com.